2003 Netletter #782 Aug 15/03 - The NetLetter

#782 Aug 15/03 - The NetLetter
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Subject: [The NetLetter] NetLetter nr 782 Aug 15/03 - The NetLetter
Date: Fri, 15 Aug 2003 18:59:55 -0700
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T H E                    _| TCA |_
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N E T L E T T E R   >  CANADA   <
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( For retirees of the new Air Canada family)

Number 782   Aug 15th.,   2003. We first published in October 1995.
Circulation: 2700+


Chief Pilot - Vesta Stevenson   -      Co-pilot  - Terry Baker


To get in touch with either editor/pilot our  email address is
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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. Must know.
August 2003

Employee Travel Site and Speech Recognition  tools to use!

In the fall of 2000, the Employee Travel Site (ETS) at
www.travel.aircanada.ca and Speech Recognition (SR) at 1-888-834-6660 were
introduced to help active and retired employees become more self-sufficient
with making travel arrangements. Then, on Dec. 16, 2002 changes were made
to make it even easier to book personal and business travel.

After almost three years in operation, there are still a few people who
attempt to make travel arrangements through the Call Centre or with an
agent at the Airport. This is not an acceptable practice. These tools were
designed to provide you with greater control over your travel profile and
travel arrangements, while, at the same time, allowing colleagues at the
Call Centre or Airport to provide customers with more efficient service.
Therefore, as Call Centre Agents and Customer Service agents will no longer
be able to assist you, you’re required to make your travel arrangements
through ETS or SR.

Note: The SR tool has limited functionality; therefore if the system
doesn’t accept your registration, you must use ETS.

If you do not have access to a computer, we suggest accessing the Internet
through your family and friends, the local library or an Internet café.

Travel listings that must be made using ETS or SR:
·    Personal standby travel for active or retired employees, their spouse,
their dependents, widow/widowers, former employees with travel privileges,
retirees without pension or retirees with factor 60/70
·    Personal standby travel for partners travelling with the active or
retired employees, their spouse or widow/widower
·    Standby travel for nominated partners or non-dependent children
·    Service award or incentive award travel
·    Personal travel employees with any special requirements, such as relocation
·    Flight bookings on other airlines with which Air Canada has ZED agreements.

**New** Travel listings that must be made through the General Reservations:
Family Affair. Starting Sept. 2, to make access to the Family Affair
program easier, all Family Affair bookings are to be made through General
Reservations at 1-888-247-2262. These bookings must be made by the employee
not the family member. However, subsequent changes can be made by the
family member.

Note:  Employees must provide the payer’s credit card information for
payment of E-ticket.

Having technical difficulties? When and who to call:
Employees whose credit cards were not accepted by ETS (credit
denied or error in data entry) or who were unable to pay through the
payroll process, will automatically have their travel profile deactivated.
You will have to contact Employee Travel and Recognition at 1-866-473-4732
to provide a valid credit card for all outstanding charges. Once payment is
received, travel will be re-activated  this is a 48-business hour process.
If you need to re-set your PIN (Personal Identification Number), call the
Call Centre at 1-800-413-1113.
Before you travel, ensure that you’ve enough time to list yourself and
take into consideration that ETS or SR tools could be busy or that
technical issues may occur, as the Call Centre will not be able to assist you.

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. Need to know.
John V. Cavill sends this gentle reminder -

Don't forget to regularly review TRAVEL PROFILE, and ensure ANY change -
certainly including credit card payment format - promptly updated! (ie:
failure to change Expiry Date of renewed credit card issue causes oh so
much grief!). Happy - and prompt - travels! Regards, jc

Don’t forget ZED bookings must be made on Employee Travel Site (ETS), but
not at the last minute! It would appear that there are some travel
privilege holders that aren’t aware they can book ZED fares on other
airlines using ETS. This capability has been available for employee
convenience for several months. Log on to the ETS at
www.travel.aircanada.ca, click on Flight Shopping, then Other Airlines
Ticketing and follow the prompts, it’s that easy. Unfortunately, if you’re
planning a spontaneous trip you may run into trouble. Either the ticket
will not be ready when you are, or ETS will not be able to accept your
booking. Call Centre Agents may try to help their colleagues in case of
system glitches only, however, these types of bookings can only be
accommodated with a minimum of four-day processing requirement. Therefore,
give yourself more time to book your trip on an OAL carrier, to ensure that
you can have your tickets when you need them.

Change of Hours of Operations at Winnipeg Call Centre
Effective Sept 02, 2003, the Hours of Operation will be Monday to Friday
09:00 to 21:00 hrs. and on Weekends and Statuary Holidays, 09:00 to 17:00
hrs.. All times are E.S.T.
Family Affair Ticketing
All are reminded that the Retiree MUST make the initial phone call to the
Call Centre when reserving Family Affair. Once a Reservation has been made
you MUST within 24 hrs, make your Ticketing arrangements or your
Reservation is Cancelled.
Starting Sept. 2, to make access to the Family Affair program easier, all
Family Affair bookings are to be made through General Reservations at
1-888-247-2262. These bookings must be made by the employee not the family
member. However, subsequent changes can be made by the family member.

Note:  Employees must provide the payer’s credit card information for
payment of E-ticket.


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. Air Canada news -
On August 1, customers in Hospitality Service on medium-haul flights (1
hour, 45 minutes to
3 hours, 30 minutes) in Canada will select their meal from a menu that
features well-balanced breakfasts, tasty dinners or hearty snacks. The
quality of these meals rivals anything they could find in a quality restaurant.
Price range: $7-8 for hearty, hot snacks,
$7-12 for meals (tax included)
Menu rotation: The menu will change monthly
Initial routes: Toronto to: Charlottetown,
Halifax, Moncton,Thunder Bay,
Winnipeg, Saskatoon, St. John’s,
Deer Lake, Gander, Fredericton,
Saint John. Montreal to: St. John’s


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Concorde makes a farewell visit to Toronto with once in a lifetime fare
offer. According to Canada NewsWire, British Airways chose Toronto as one
of only three North American cities to receive a special farewell visit
from the Concorde. The two other remaining cities have still not been
chosen. Shortly before it retires, the aircraft will make a scheduled
supersonic flight from London to Toronto, on Oct. 1. British Airways is
offering transatlantic round-trip fares on a first come - first service
basis for flights to London on one of the airline’s two daily flights from
Toronto with the supersonic return on the Concorde Oct. 1. While the
special Concorde flights and fares will be available for sale world-wide,
only bookings in North American will be taken in the first five days of the
sale. For more information, contact 1-800-224-0500 or a local travel agent.

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. Found on the internet.
South African Airways will celebrate Women's Day with an all-female crew
flight to Durban. There will be 20 of the airline's top women Voyager
Platinum Card holders on this flight. We will pamper them at the luxurious
Zimbali Lodge on the North Coast of Kwa-Zulu Natal to show them how special
women are.

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From Monika and Gav : This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Subject: Return of Security Tax

For those who might care about things like this....
Last Dec 02 Monika and I went to Mexico for a wedding... YYJ/YVR on Reginal
(or what ever it is called this week ) and YVR /Mexico City on Mexicana so
we got nailed the "Security Tax' twice ...Well after coming back and
submitting the copies of all paper work concerned ie. boarding passes etc
and after making inumerous phone calls (all 1-800/888) and six months later
we got a return of our $24 x 2 .. So the moral is better late than never...
After thought.. To anybody traveling to Mexico.. DONT EVER MISPLACE YOUR
GREEN ENTRY/EXIT PERMIT...this is the only damn country in the world that I
have ever been that we couldnt get out of without all the paper work , and
believe me after 25 years in the military and 21 years with the airlines I
have been to some funny places and seen some funny?? things but this bunch
took the cake ....Good travels people..... Gav (Bo) / Monika

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. Fergus Kyle sends this information regarding the 'rotating tyres' -
Pre-landing tire rotation -
I delayed answering because I though for certain that someone
would get an answer out before me. I read all the mail and don't see my
point so here goes...........
I went to McGill engineering and one year my lab partner was a
fellow called Jeans - a Brit and a jovial type, so we clicked. In the course
of our year we discovered each was keen on aviation - that's piloting.
He remarked that his Dad, I think a professor in UK, had several
patents to his credit - some to do with the Dambuster bomb. One of these was
a parallel-ribbed 'tyre' which specialised in good sideload acceptance and
low wear. I remembered him when several years later, I encountered it in the
nosewheel of the trusty Vampire fighter - never seen since. Another patent
concerned specially installed tires with 'flaps' arranged so that when
extended, the airflow spun them to reduce landing wear. If I remember
correctly, they worked well up to the speeds of currentday aircraft -
Vickers Varsity/Dakota/Hermes etc - but were difficult to operate at higher
speeds so weren't installed permanently on the early Comets. The main
impediment was production cost and so was not popular.
Ferg Kyle

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A few thoughts on the note from Ellie Park and Porkie Junction: I flew with
this genleman YYZ to YKAP thru Porkie a number of times in1952 My first few
months as a new F/O. Ellie --I still remember you looking for moose in some
lakes up north. Low passes - manditory! Great days, great airplane, and a
great Captain. Thanks for the memories. The Viscount was not nearly as good
for this for this type of work. Jack Wigle (Capt. Ret)

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. Remember when!
August 16th 1927, 'Punch' Dickins in a Fokker Super Universal G-CASK won
the McKee trophy.

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. May day!
From "Richard Simons" < This e-mail address is being protected from spambots. You need JavaScript enabled to view it >
Subject: Upcoming trip to Cornwall England
I'm planning a trip to Cornwall England in mid September.
Could you put an allert in your NetLetter and ask if anyone has recently
been there and if so could they contact me about reasonably priced hotels
and eating places.
Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Many thanks
Dick Simons

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. Terry's travel tips.

Sheraton offers special summer rates. From June 1 to Oct. 1, the Sheraton
Hotels of Fort Lauderdale Beach are offering all active and retired Air
Canada employees a special rate to stay at their hotels. The discounted
rate is $69 US a night for either business or pleasure related stays and is
not subject to blackout dates. You will be required to show your airline
identification card at check-in. To make a reservation, call 1-800-958-5551
or 1-954-467-1111. For more information, you can also visit their websites
at www.sheratonclipper.com and www.sheratontrader.com.


Book with: James F. C. Rose - Your Interline Cruise Expert
we are in the top 1/10 of 1% of Carnival agencies in the world.
Carnival Cruise dates - almost all dates are for September & October
-Ecstasy for 3 nights from LA from: from $80/$110
-Ecstasy for 4 nights from LA from: from $80/$130
-Fantasy for 3 nights from Pt.Canaveral from: $110
-Ecstasy for 4 nights from Pt.Canaveral from: $130
-Fascination for 3 nights from Miami from: $90/$110
-Fascination for 4 nights from Miami from: $100
-Imagination for 4 nights from Miami from: $100
-Imagination for 5 nights from Miami from: $110/$180
-Sensation for 4 nights from Tampa from: $100/$150
-Sensation for 5 nights from Tampa from: $80/$130
-Jubilee for 7 nights from San Juan from $160
-Holiday for 4 nights from New Orleans from: $130/$150
-Holiday for 5 nights from New Orleans from: $160/$180
-Celebration for 4 nights from Galveston from: $130/$150
-Celebration for 5 nights from Galveston from: call
-Conquest for 7 nights from New Orleans from: $290
-Destiny for 7 nights from San Juan from: $160
-Elation for 7 nights from Galveston from: $260
-Elation for 7 nights from L.A from: call
-Glory for 7 nights from Pt.Canaver from: $310
-Inspiration for 7 nights from Tampa from: $160/$260
-Paradise (no smoking) for 7 nights from Miami from: $160
-Pride for 7 nights from Pt.Canaveral from: call
-Triumph for 7 nights from Miami from: $160
-Legend for 8 nights NY - Caribbean from: $460
-Victory for 7 nights from Miami from: $210
-Spirit for 7 nights - Alaska - from: call
(remember 'from' means not all dates (mainly Sept. & Oct.) listed have
these rates) - August is mainly sold out & if not, are higher priced.
Usual terms & conditions apply,
including these are all per person - based upon at least two in a cabin,
USA funds, port charges & taxes extra.
Prices & availability are NOT guaranteed to last, and can
and do change fast and without notice.
However, your price is guaranteed once you book & pay.

JAMES F. C. ROSE - YOUR Cruise Expert
information: (204) 889-3885
fax: (204) 889-3885
reservations: (204) 88 -3885 & (800) 414-8091

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