2001 Netletter #558 (Special) Feb 4th , 2001

#558 (Special) Feb 4th , 2001
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( For retirees of the new Air Canada family)

Number 558(Special)  Feb 4th , 2001,  We first Published in October 1995


Chief Pilot - Vesta Stevenson   -      Co-pilot  - Terry Baker


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Definitely need to know!
For sometime now, since the introduction of the new T421/T423 Passes, we
at the NetLetter and Duane Frerichs at the RAPCAN eMailNews  have been
carrying on a spirited email dialogue with Industry Travel in an endeavor to
understanding the new procedures in light of the numerous emails from both our
readers asking for clarification.
We print here the various emails sent to Industry Travel by Duane Frerichs
and the response recently received -

Linda Kwoon responds for Industry Travel -

Sorry for the delay in replying to you. I am sure you understand
how hectic it can be at Industry Travel and some days are even more
hectic than usual.
I will comment to you step by step.  Please see below in CAPS.

My sincere thanks for your attempts to clarify pass itinerary procedures. I
even notice that like Gus and I, you were working yesterday, Sunday. Your
dedication is appreciated.

I BELIEVE A LITTLE SACRIFICE FROM TIME TO TIME COULD GO A LONG
WAY. IT SURE HELPS ME TO GET PREPARED FOR THE UPCOMING
BUSY WEEK WHICH IS A TREND LATELY.

The many e-mails back and forth confirm that  there is presently a great
deal of confusion and misunderstanding with the recent implementation of
Form T421. Not only among pass holders, but sales and check in personnel as
well.

HOPEFULLY, THE FEB ISSUE OF HORIZONS AND THE
PAYROLL/PENSION INSERT AS WELL AS TRAINING/JOB AIDS TO AIRPORT CUSTOMER SALES/SERVICE AGENTS WILL HELP CLARIFYING THIS
NEW WAY OF COMPLETING PASS TICKETS.

Terry and Vesta via The NetLetter, and I (Duane) via the RAPCAN eMailNews,
communicate with probably two to three thousand retiree's and they in turn
pass our information onto others who are not on e-mail. We appreciate your
prompt responses to queries from our membership. Not only does it help our
retiree's, I think it benefits Air Canada by reducing the number of
individual queries that you would receive and it simplifies and speeds up
check ins, etc.

I FULLY AGREE.

The form T421 contains 12 instructions for completion. Instruction 10 is
the area of major confusion .
The form T421 initially had two major changes from our old passes. The
discontinuation of stop over coupons (now reinstated) and the auditors coupon.

You state in your e-mail Mon, 29 Jan 2001 07:11
"Your new option is to indicate Toronto-?? (depending on the flight
you can get on) and leave all remaining coupons blank. We now can
indicate the next destination as we travel, e.g., Toronto-Calgary,
in Calgary, write Vancouver, in Vancouver, write Victoria, etc. "

I would agree that this is the only option that makes sense and is
practical, considering the standby nature of our travel and the necessity
to frequently use alternate travel plans. Instruction 10 also states "do
not use flight coupons out of sequence" and "once travel has been completed
all remaining coupons must be voided" which would confirm that the coupons
should be filled out only for the next leg being flown.

A big part of the existing problem: I think it's fair to say is that most
pass users treat the T421 "Instructions for Completion" as the final authority.

Does Air Canada plan to reissue the T421,removing the statement "The
complete itinerary must be indicated by the Cardholder on Flight Coupon No.
1" and changing the instructions to indicate entering each leg in the next
T421 coupon, only for the next leg being flown?

YES, THE REVISED INSTRUCTIONS WILL BE IN THE NEXT RUN OF TICKETS.

Using your suggestion above on entering one leg at a time, coupon 1 most
likely will not be the final destination. How does the finance department
confirm that the correct zone service charge has been indicated on the pass?

WE HAVE A GREAT AUTOMATED TRIP PASS MODULE THAT CAN
RECONSTRUCT ALL THE COUPONS USED ON THE SAME TRIP PASS
TICKET NUMBER AND WILL ASSESS THE CORRECT ZONE CHARGE AND
APPLICABLE TAXES.

I assume that instead of using the former audit coupon for determining
zone service charges the finance department (?) must check all the coupons
used, to verify the correct destination zone charge was indicated on the
pass. Is that correct?

YES.  SEE ABOVE NOTE.

On another issue, would you confirm that you statement in your e-mail to
Terry & Vesta, Fri. 23 Jul 99 reconfirming that "passengers holding Family
Affair tickets are treated as revenue passengers and will not be denied
boarding unless they volunteer or unless it is absolutely necessary during
an irregular operation" is still correct?

YES.

I would suggest that answers to these specific issues be included in your
clarification in the payroll insert and the February issue of Horizons?

Linda, once again many thanks for your interest and help in resolving this
issue. We all appreciate and cherish our passes. We consider ourselves part
of the Air Canada team and want our pass system to work as efficiently and
problem free as possible.

HAS ALWAYS BEEN A PLEASURE TO SERVE OUR EMPLOYEES,
WHETHER ACTIVE OR RETIREES.  THE NETLETTER AND PERIOD
EXCHANGES OF EMAILS BETWEEN OURSELVES HAVE BEEN
BENEFICIAL TO BOTH OUR RETIREES AND OUR DEPARTMENT.

BEST REGARDS
LINDA

Thanks Linda,

I think your answers have gone a long way in clarifying and resolving these problems.

Hopefully once everyone has received the Feb. Issue of Horizons and their
payroll/pension insert pass travel will be much improved for everyone.

Duane (RAPCAN)

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